Warranty Claim Form | Fortress Building Products

To submit a warranty claim, please populate the fields below. You will need to provide the following:

Date of Warranty Claim

Product Category

Property Owner, Contractor or End User Information

Company Name (if applicable)

Contact Name

Address

Suburb

State

Postcode

Phone Number

Fax Number

Your Email

Alternate Email

Company Name

Address

Suburb

State

Postcode

Phone Number

Fax Number

Manufacturer Date Code

Purchase Date

Reason for request of warranty (please describe defect in material/workmanship):

Must attach proof of purchase and photos of each claim area. * File types accepted: (.pdf, .gif, .png, .jpg, .jpeg). File size limit is 2MB each.

Photo 1

Photo 2

Photo 3

Photo 4

Photo 5

Photo 6

THIS CLAIM FORM MUST BE COMPLETELY FILLED OUT AND SUBMITTED WITH PHOTOS OF EACH CLAIM AREA, PRODUCT DESCRIPTION(S), PRODUCT QUANTITIES, PROOF OF PURCHASE TAG AND PURCHASE RECEIPT/INVOICE FOR CLAIM TO BE EVALUATED FOR APPROVAL.
PLEASE ALLOW 3-4 WEEKS FOR ALL CLAIMS TO BE PROCESSED.
PRODUCT REPLACEMENTS WILL BE MADE UPON PRODUCT AVAILABILITY. IF PRODUCT IS NOT AVAILABLE AT THE TIME OF CLAIM PROCESSING, REPLACEMENT ORDER WILL BE BACK-ORDERED AND THEN SHIPPED UPON AVAILABILITY.
REPLACEMENT PRODUCT(S) WILL BE FOR DEFECTIVE PRODUCTS ONLY, IN ACCORDANCE WITH THE FORTRESS LIMITED WARRANTY. SUBSTITUTIONS OF PRODUCTS, COLOURS, STYLES, SIZES, ETC. WILL NOT BE ACCEPTED UNLESS DEEMED ACCEPTABLE.
FOR PROCESSING QUESTIONS PLEASE CALL 844-909-1999